Terms Conditions

1) Website Name, Corporate Details of the Seller, and Ownership of the Domain Name

The following General Terms and Conditions of Sale and Terms of Use govern the offer and sale of services on the website www.plasticconsult.it (the “Website”). The digital content offered for sale and purchased on the Website is offered and sold by Plastic Consult S.r.l., a company with its registered office at Milano – 20151, Via Aniene n.2, VAT Registration Number IT04441680156.

The Website is owned by Plastic Consult S.r.l., which is also the owner of the domain name.

Plastic Consult S.r.l. is the sole contracting party of the user intending to purchase one or more Services via the Website and is therefore:

1. the entity to which the user addresses their order to accept the offer and conclude the contract of sale;
2. the entity that assumes pre-contractual obligations towards the user arising from the offer;
3. the entity that concludes the contract of sale with the user, assuming the relevant rights and obligations.

The purchase contract concluded via the Website is therefore entered into between the user and Plastic Consult S.r.l.

2) Scope of Application – B2B Relations

These General Terms and Conditions of Sale (“GTCS”) govern the sale of products and services exclusively to entities purchasing in their capacity as professionals, businesses, or VAT registration holders.

Therefore, the following are expressly excluded from the scope of application:

• The Italian Consumer Code (Legislative Decree 206/2005);
• The regulations regarding the right of withdrawal (cooling-off period) provided for consumers.

By submitting an order, the Client declares that they are acting for professional purposes.

3) Subject Matter of the Contract

The Seller markets, via the website, digital content and professional services, such as, by way of example:

• market studies and analysis reports;
• digital documents, white papers, and research papers.

The products are supplied in digital format via download, online access, or sent via email.

4) Pre-contractual Information

Prior to purchase, the Client may review:

• the description of the products/services;
• the total price;
• the payment methods;
• the methods of access or supply;
• these GTCS;
• the privacy policy and cookie policy.

The submission of an order implies full knowledge and acceptance of these GTCS.

5) Purchase Procedure and Conclusion of the Contract

The purchase is made through an electronic procedure that allows the Client to:

• select the product or service;
• view an order summary;
• accept the General Terms and Conditions of Sale;
• proceed to payment.

The contract is deemed concluded upon the submission of the order via a button clearly indicating the obligation to pay.

6) Pricing and Invoicing

Prices are expressed in Euros (€) and are exclusive of VAT, unless otherwise specified. The invoice is issued based on the data provided by the Client. The Client is solely responsible for the accuracy and completeness of the invoicing data.

7) Payment Methods and Security

The Seller accepts the payment methods indicated on the website, including:

• credit cards from major networks;
• debit cards, where enabled;
• any additional electronic payment instruments.

The charge is made at the time of order confirmation, unless otherwise specified. Payment data:

• is encrypted;
• is transmitted directly to the payment gateway provider;
• does not pass through, nor is it stored on, the Seller’s servers.

Any storage of payment data is managed exclusively by the provider and may be revoked by the Client at any time.

8) Supply of Digital Content

Digital content is made available as indicated in the product description sheet, for example:

• immediate download after payment;
• access to an online platform;
• delivery via email.

The Client is responsible for ensuring they possess suitable technical equipment to access and use the content.

9) Exclusion of the Right of Withdrawal and Refunds

As these contracts are concluded between professionals:

• no right of withdrawal applies;
• the execution of the contract begins immediately after payment;
• no cancellations or refunds are permitted, unless otherwise agreed in writing.

10) Legal Conformity Guarantee

The Legal Conformity Guarantee is reserved exclusively for users acting as consumers, meaning natural persons who purchase Services for purposes unrelated to any entrepreneurial, commercial, artisanal, or professional activity carried out. Therefore, it does not apply to B2B sales.

11) Intellectual Property and Licence for Use

The contents are protected by intellectual property rights. The Client acquires a non-exclusive, non-transferable, and limited licence for use, solely for internal professional purposes. Any form of the following is prohibited without the written authorisation of the Seller:

• reproduction;
• distribution;
• communication to third parties;
• resale or further commercial exploitation.

12) Data Security

The Seller adopts appropriate technical and organisational measures to ensure the security of personal data, including:

• HTTPS connection;
• protection and backup systems;
• access control.

13) Limitation of Liability

The Seller does not guarantee that the contents:

• are suitable for the Client’s specific objectives;
• will produce specific economic or professional results.

In any event, the Seller’s liability is limited to the maximum extent permitted by law.

Plastic Consult S.r.l. cannot guarantee and, therefore, does not guarantee that (i) the Website will be uninterrupted and/or free from suspension; (ii) the Website or the server on which it is hosted is free of viruses or other harmful elements, as these constitute unforeseeable events outside the sphere of control of Plastic Consult S.r.l. The user is solely and exclusively responsible for any damage to their computer (or similar equipment, including but not limited to tablets and smartphones) or for any loss of data from the user’s computer (or similar equipment, including but not limited to tablets and smartphones) arising from interaction with the Website; therefore, it is understood that in the event of such damaging occurrences, Plastic Consult S.r.l. will not reimburse any costs for assistance, repair, or correction services.

Plastic Consult S.r.l. shall not be liable for direct, indirect, consequential, or any other damages of any nature arising from the provision and use of the Services, except in cases of wilful misconduct or gross negligence. In any event, the liability of Plastic Consult S.r.l. towards the user shall be limited solely to the reimbursement of the amount actually paid for the Service, with the express exclusion of any further compensation, indemnity, or claim of any nature, including, but not limited to, damages for loss of profit, administrative sanctions, loss of business opportunities, business interruption, or damage to reputation.

14) Processing of Personal Data (GDPR)

The processing of the Client’s personal data is carried out in compliance with Regulation (EU) 2016/679 (GDPR). In particular:

• data is processed for contractual and administrative purposes (Art. 6, para. 1, point (b) of the GDPR);
• further processing (e.g. promotional communications) takes place only if provided for and permitted;
• data may be communicated to technical providers (e.g. hosting, payment platforms) appointed as Data Processors pursuant to Art. 28 of the GDPR.

Full information on data processing is contained in the Privacy Policy available on the website.

15) Customer Support and Complaints

It is possible to request information, send communications, or lodge complaints by contacting customer services via:

• Email, at the address: info@plasticconsult.it

16) Applicable Law and Jurisdiction

The purchase contract concluded through the Website is governed by Italian law. For professional users, the Court of Milan shall have exclusive jurisdiction over any dispute relating to the application, execution, and interpretation of these GTCS.

Unfair Contract Terms (Articles 1341–1342 of the Italian Civil Code)

The Client declares that they specifically approve the clauses relating to:

• exclusion of the right of withdrawal (Art. 9);
• Intellectual Property and licence for use (Art. 11);
• limitations of liability (Art. 13);
• competent jurisdiction (Art. 16).

APPOINTMENT AS DATA PROCESSOR pursuant to Art. 28 of the GDPR (EU Reg. 679/2016 on the protection of personal data)

By accepting these General Terms and Conditions of Sale and Terms of Use, the user (Data Controller) who has decided to install the “cookie banner” managed by ________ hereby appoints the latter, pursuant to Art. 28 of the GDPR, as the Data Processor for the personal data of the users of the Data Controller’s own website (Data Processor).

The categories of personal data whose processing is delegated to the Data Processor are as follows: IP addresses of the users of the Data Controller’s website who have interacted with the cookie banner.

The appointment as Data Processor takes effect from the acceptance of these General Terms and Conditions of Sale and Terms of Use and for the entire duration of the service offered by the Data Processor; therefore, upon termination of the effects of the General Terms and Conditions of Sale and Terms of Use, for any reason, the effects of this appointment shall also cease immediately. Confidentiality obligations and prohibitions on disclosure and/or communication must be observed by the Data Processor even after the termination of the General Terms and Conditions of Sale and Terms of Use.

The Data Processor undertakes to process personal data solely for the purposes of the correct execution of the General Terms and Conditions of Sale and Terms of Use and consequently:

1. to process Personal Data in accordance with any documented instructions from the Data Controller;
2. to inform the Data Controller of any request and/or communication relating to personal data received from the Italian Data Protection Authority or from any other competent authority, whether Italian or foreign, in matters of personal data protection.

Personal data processed by the Data Processor will be deleted upon termination of the contract with the Data Controller and, in any event, within 10 years from the cessation of the contractual relationship. This is without prejudice to the possibility, upon written request by the Data Controller, to obtain the extraction and delivery of the personal data prior to its erasure.

The server on which the personal data of the Data Controller’s users is hosted is in Italy at _______

Newsletter Privacy Policy

Pursuant to Art. 13 of Regulation (EU) 2016/679 (“GDPR”)

This policy governs the processing of personal data carried out upon subscription to the newsletter of: Plastic Consult S.r.l. (VAT ID IT04441680156).

1. Data Controller

The Data Controller is: Plastic Consult S.r.l. (VAT ID IT04441680156) with registered office in Via Aniene n. 2 – 20151 Milan. Email: info@plasticconsult.it

2. Personal Data Processed

The following data only are processed:

• email address
• any additional data voluntarily provided by the data subject in the registration form

The Controller does not request or process special categories of data under Art. 9 of the GDPR.

3. Purposes of Processing

The personal data provided by the data subject are processed exclusively for:

1. Sending informative and promotional communications.
2. Sending, via email, newsletters, informative updates, professional content, and communications regarding the Controller’s services, initiatives, and activities.

Processing is limited to communications directly attributable to the activities of the Controller. No profiling activities are carried out. No automated decision-making processes pursuant to Art. 22 of the GDPR are adopted. There is no tracking of individual preferences for behavioural purposes.

4. Legal Basis

The legal basis is Art. 6(1)(a) of the GDPR  free, specific, informed, and unambiguous consent of the data subject. Subscription to the newsletter is optional and subject to the granting of explicit consent.

5. Processing Methods

Processing is carried out using electronic instruments and computer systems, according to logics strictly related to the purposes indicated, in compliance with the principles of:

• data minimisation;
• storage limitation;
• integrity and confidentiality.

Appropriate technical and organisational measures are adopted pursuant to Art. 32 of the GDPR.

6. Data Recipients

Data may be processed by entities providing services functional to the management of the newsletter, such as:

• IT service providers;
• providers of platforms for sending email communications.

Such entities operate as Data Processors pursuant to Art. 28 of the GDPR, based on a suitable contractual agreement.

7. Data Transfers Outside the EU

Should the technology providers used involve data transfers outside the European Economic Area (EEA), such transfers will take place in compliance with the safeguards provided for by the GDPR (e.g. standard contractual clauses or adequacy decisions).

8. Retention Period

Personal data are stored until:

• withdrawal of consent by the data subject, or
• unsubscription from the newsletter.

This is without prejudice to retention for any requirements regarding the legal protection of the Controller.

9. Withdrawal of Consent and Unsubscription

The data subject may withdraw consent at any time via the unsubscription link present in every email communication, or by writing to info@plasticconsult.it. Withdrawal does not affect the lawfulness of processing based on consent before its withdrawal.

10. Nature of Provision

The provision of data is optional. Failure to provide data will make it impossible to receive the newsletter.

11. User Rights

Users may exercise certain rights under Articles 15-22 of the GDPR with reference to the personal data processed by the Controller. In particular, the User has the right to:

• withdraw consent at any time;
• object to the processing of their Personal Data;
• access their personal data;
• verify and request rectification;
• obtain restriction of processing;
• obtain the erasure of their Personal Data;
• receive their personal data or have it transferred to another controller (data portability);
• lodge a complaint with the data protection supervisory authority and/or take legal action.

To exercise their rights, users may direct a request to the contact details of the Controller indicated above. Requests are processed by the Controller as quickly as possible, and in any event within 30 days.

12. Updates to the Newsletter Privacy Policy

The Data Controller may modify or simply update, in whole or in part, this Privacy Policy, informing Users accordingly. Modifications and updates will be binding as soon as they are published on the Application. The user is therefore invited to read the Privacy Policy at each access.

In the event of non-acceptance of the changes made to the Privacy Policy, the user must cease using this application and may request the Data Controller to remove their Personal Data, as indicated in the “user rights” paragraph above.

Date of last update: Milan, 23.01.2026

Social Media Policy – Terms of Use of Social Channels

This social media Policy bindingly governs the access and use of the official social profiles of Plastic Consult S.r.l. (VAT ID IT04441680156) – hereinafter the “Company”, on platforms such as LinkedIn and any other social networks used.

Interaction with the Company’s social channels implies full acceptance of these terms.

1. Nature of Social Channels

The Company’s social profiles constitute digital spaces for corporate and professional communication aimed at:

• disseminating informative and corporate content;
• presenting services and activities;
• providing professional updates;
• interacting with users and stakeholders.

These channels do not constitute official channels for legal, contractual, or formal communications, which must take place via the contact details indicated on the corporate website.

2. Obligations of Users

Users interacting with the Company’s social pages undertake to:

• comply with applicable legal regulations;
• maintain correct, civil, and professional language;
• post content relevant to the topics covered.

It is forbidden to publish or transmit content that:

• (a) is offensive, defamatory, threatening, or harmful to the dignity of others;
• (b) contains discriminatory expressions or incitement to hatred;
• (c) violates third-party rights, including copyrights, trademarks, or personal data;
• (d) constitutes spam, unauthorised advertising, or unrelated promotions;
• (e) is contrary to the law, public order, or public decency;
• (f) contains personal data of third parties without an adequate legal basis.

3. Moderation Powers of the Company

The Company, as the owner of its digital spaces, reserves the sole right to:

• moderate published content;
• hide or remove comments or materials deemed non-compliant;
• restrict or block access to the pages for users who violate this policy;
• report any unlawful conduct to the platforms or competent authorities.

Such activities are carried out in compliance with the principles of proportionality and protection of freedom of expression, without prejudice to the Company’s right to protect its reputation and its digital spaces.

4. Liability of Users

Each user is solely responsible for the content they publish or share. The Company assumes no responsibility for content entered by third parties, nor for any damage resulting from reliance on information published by users.

5. Private Messaging

Messages sent via social networks:

• do not constitute official or contractual communications;
• do not guarantee an immediate response;
• may be redirected to the official channels of the Company.

6. Intellectual Property

All content published by the Company (texts, trademarks, logos, images, informative materials) is protected by intellectual property legislation. Unauthorised reproduction, distribution, or use is prohibited.

7. Processing of Personal Data

The processing of personal data of users interacting with social pages is governed by the Social Media Privacy Policy and the Privacy Policy of the corporate website.

8. Amendments

The Company reserves the right to amend this social media Policy at any time. Amendments are effective from publication.

9. Applicable Law

This social media Policy is governed by Italian law. For any dispute relating to the interpretation, validity, efficacy, or application of this policy and the use of the Company’s social channels, the Court of Milan shall have exclusive jurisdiction, unless otherwise provided by mandatory statutory law.

Social Media Privacy Policy – LinkedIn

(Pursuant to Art. 13 of EU Regulation 2016/679)

This policy concerns the processing of personal data of users who interact with the official LinkedIn page of: Plastic Consult S.r.l. (VAT ID IT04441680156), with registered office in Via Aniene n. 2 – 20151 Milan. Email: info@plasticconsult.it (hereinafter, the “Data Controller” or “Controller”).

1. Data Controller

The Data Controller is: Plastic Consult S.r.l. (VAT ID IT04441680156) with registered office in Via Aniene n. 2 – 20151 Milan. Email: info@plasticconsult.it

2. Scope of Application

This privacy policy applies to the processing of personal data carried out by the Controller through its corporate page on LinkedIn. The use of LinkedIn also involves the processing of personal data by: LinkedIn Ireland Unlimited Company, Wilton Plaza, Wilton Place, Dublin 2, Ireland, which operates as an independent data controller for processing related to the operation of the platform. Users are invited to consult LinkedIn’s Privacy Policy as well.

3. Types of Data Processed by the Controller

The Controller may process the personal data of users who interact with the LinkedIn page, such as:

• first name and surname (as visible in the LinkedIn profile);
• profile picture;
• content of comments and public interactions;
• messages sent via LinkedIn;
• data provided spontaneously by the user in communications.

The Controller does not request or process special categories of data under Art. 9 of the GDPR.

4. Purposes of Processing

Data are processed for the following purposes:

• (a) Management of communications: responding to messages, requests for information, commercial or professional contacts sent via LinkedIn.
• (b) Management of corporate presence: publication and management of informative, technical, and commercial content related to the services offered.
• (c) Management of commercial requests: redirecting users to the official website and any e-commerce area.
• (d) Protection of the Controller’s rights: management of abuses, unlawful comments, and defence in judicial or extrajudicial proceedings.

The Controller does not carry out profiling. The Controller does not use data for remarketing. No automated decisions are made.

5. Legal Basis of Processing

6. Page Insights and Joint Controllership

For aggregate statistics relating to the corporate page (e.g. number of visitors, post views, aggregate demographic data), the Controller may operate under a joint controllership regime with LinkedIn, in accordance with the “Page Insights Joint Controller Addendum” provided by the platform. Such data are processed in aggregate form and do not allow the direct identification of users.

7. Processing Methods

Processing takes place using computerised tools and the LinkedIn platform, in compliance with appropriate security measures.

8. Data Recipients

Data may be accessible to:

• authorised personnel of the Controller;
• IT consultants or providers;
• LinkedIn (as an independent controller).

9. Data Transfers Outside the EU

LinkedIn may transfer data to countries outside the EU in compliance with the guarantees provided for by the GDPR.

10. Retention Period

Data are processed for the time necessary to manage the interaction or until deletion by the user according to the rules of the platform.

11. User Rights

Users may exercise certain rights under Articles 15-22 of the GDPR with reference to the personal data processed by the Controller. In particular, the User has the right to:

• withdraw consent at any time;
• object to the processing of their Personal Data;
• access their personal data;
• verify and request rectification;
• obtain restriction of processing;
• obtain the erasure of their Personal Data;
• receive their personal data or have it transferred to another controller;
• lodge a complaint with the data protection supervisory authority and/or take legal action.

To exercise their rights, users may direct a request to the contact details of the Controller indicated above. Requests are processed by the Controller as quickly as possible, and in any event within 30 days. For processing carried out directly by LinkedIn, the user may apply directly to the platform.

12. Link to the Website

For purchases, registrations, or services provided through the Controller’s website, the Privacy Policy of www.plasticconsult.it applies.